CUSTOMER SERVICE
Thank you for taking the time to browse through the SADIE.biz web site. Each and every piece of jewelry we feature has been personally selected to meet the highest standards of quality and value. The jewelry you see represents only a portion of what we have at any given time due to our ever expanding and changing inventory. If you're looking for something unique or special, please contact us through our online form or e-mail. You can also leave your telephone number and a knowledgeable Jewelry Specialist will call you at your convenience.

PAYMENT METHODS
We accept major credit cards through PayPal's Secure Online Payment Transactions. We have a Premier Business Account with and are verified by PayPal. You can also mail a check or money order. Please note items are not shipped until personal checks clear (usually 5-10 business days). Local taxes, if applicable, will be added to your order for deliveries within the state of WA.

SHIPPING
Items in stock are shipped via Fed-Ex, overnight or 2-3 days delivery after payment is received. If your item is custom made or requires sizing, please allow extra delivery time. If at any time you want to know the availability of an item, please contact us. You can check the status of your order at any time. E-mail or call us at 206-226-3305. Please reference your order number when you contact us.

RETURN POLICY
Ready made items are accepted for credit or exchange if returned in salable condition. Items must be returned by Fed-Ex and insured within 2 days, accompanied by a sales receipt. Items returned must be insured for original price. (Loose stones MUST be returned by Fed-Ex, Overnight Delivery and Insured for Original Price).

Custom ordered items can not be returned. We take every precaution to make sure that your experience in ordering custom made item(s) from us is successful.
Please allow sufficient time for us to create and produce custom orders.

We use Fed-Ex overnight, or 2-3-day delivery for sending jewelry. Items that have been altered or changed in any way or damaged will NOT be returned. For example, a stone replaced, damaged, or a ring resized. A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit.

Guidelines to return or exchange your gift selection: A return for any reason will require a Return Authorization Number that must be obtained by contacting us and must be clearly marked on the outside returned package. Any return must be packed carefully in the original package with any accessories and original documentation; i.e., a certified appraisal sent to you at the time of purchase. Returns may be sent to our Customer Service Center: SADIE & Co. 1010 University Avenue, PMB 1778, San Diego, CA 92103. Main contact telephone number in Seattle: 206-226-3305

SITE TERMS & CONDITIONS
This Web site (excluding any links) is owned and controlled by Sadie and Company from its offices within the State of Washington, United States of America. By accessing this Web site, both you and Sadie & Co. agree that the statutes and laws of the State of Washington, without regard to conflict of laws, will apply to all matters relating to use of this Web site. In addition, you agree to the exclusive personal jurisdiction and venue of the Superior Court of King County and the United States District Court for the state of Washington. Visitors to this Web site are responsible for their own compliance with local laws regarding Web site use and access.

SITE PHOTOGRAPHY
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.

Please contact us if you have any questions. We like to work with our clients to make their shopping experience with us a happy one.

Thank you for shopping with us,

NWEXPORTS, Inc. dba Sadie & Co. (Registered Trade name under NWEXPORTS, Inc.)